The second-hand marketplace Shoppers Voice Frustration Regarding Size Modifications

Shoppers are voicing their frustration after an update resulted in listings displaying inaccurate size information.

This online marketplace has updated its size classifications for women's and children's garments without notifying all shoppers about the modification.

Digital Channels Reaction

Many shoppers and sellers are expressing on platforms stating that platform listings now display a different size category versus the original listing because of the remapping.

Vinted explained the revised method more closely matches similar services.

The platform has recommended to check their listings and update the measurements by hand when needed, which has left users frustrated.

Measurement Approach Modifications

Earlier, the sizing featured numerical and alphabetical indicators, such as S/8 or M/10.

The updated approach includes a letter with a size spectrum like S/UK 8-10.

For certain items, the size labels have been reassigned - such as a large size was previously a 12 but now shows as UK 16-18.

Shopper Stories

A fashion influencer, who creates plus-size fashion videos, said the change "makes both selling and buying harder".

"Not many brands say XL is a 20-22," the way the service now categorizes.

Another user, based in Glasgow, said garments she listed featuring size 14 markings were displaying on the service as size 20–22.

"If buyers measuring 20-22 acquire them they're going to be very disappointed," she explained.

Required Changes

Another shopper, from Derby, explained she became annoyed due to the update requiring manual adjustment the sizes on "every single listing".

"For me this is particularly frustrating, since I have chronic health issues and selling on Vinted has been paramount after experiencing income reduction," she stated.

Platform Context

The platform boasts over 100 million users, comprising 18 million UK members.

It has become a favored option to second-hand platforms like eBay and Depop.

This is not the initial instance where an unanticipated change to the app has proved unpopular: last year, Vinted reversed a change concerning shipment methods after backlash from users.